Shipping and return policies for Lounasan
- Shipping Info
Yes, we know. Shipping from Belgium is expensive. The shipping cost includes the special enveloppe and the stamp costs. We are not gaining money on this one.
At your request, we can ship registered and insured, it's apparently 10 euro for that. We cannot be held responsible for items which go missing or are damaged in the post.
We try to ship everything out in three working day. As we are not living in a city and the post is far away, we surely need that time. We will contact you if we expect any delay.
Actual shipping times will vary depending on the service used and your location.
- Return Policy
In the unlikely event that you receive something wrong or you have an issue with the item, please contact us (by using bandcamp form). Please do this within 7 days of arrival, to keep things reasonable. If your order is damaged or goes missing then you must take this up with the relevant postal service as it is beyond our control. If you want to have the postal insurance, give us a yell, so that we can see what we can do.
If any problem persists, we will try to find a solution, if possible.